TERMS AND CONDITIONS


 

Our webstore is open 24/7 at the moment only for our english version website www.bicycleanhelsinki.com
HOW DO WE HANDLE YOUR ORDER.
  • Once you have done your order and you have gotten the order confirmation, we will start the delivery of your goods as soon as possible that working day or next one, from our shop in Luotsikatu 14 – 00160 HELSINKI.
  • We will deliver your goods in colaboration with POSTI or POSTNORD delivery services, with estimated delivery times of 2 – 5 working days in Finland mainland, since this companies receive the package from Bicyclean Helsinki.
  • In many cases will be possible to get a tracking number for the delivery of your goods. Otherwise, you can always contact Bicyclean Helsinki to get information about delivery.
HOW TO PROCEED TO SUBMIT A COMPLAINT.
  • We will be trying to help you in every step until you have gotten your goods and you are completely satisfied with the whole transaction. We will appreciate that you let us know if you are experiencing any inconvinience during this process.
  • You can always contact us during our opening times by; email: info@bicycleanhelsinki.com; Mobile: +358 44 2915 331; Our shop: Luotsikatu 14 – 00160 Helsinki. 
HOW TO PROCEED TO RETURN OR CANCEL YOUR ORDER.
  • You will have the right to return your goods in the following 14 days after you have received your order.
  • All returned goods and their packages must be in the original state as they were received.
  • If you are returning your order due to damage, malfunctioning or wrong information of the products in our webstore, your return will be free of charge. In this case, please contact us to explain you how to proceed.
  • In case you are returning your goods for other reasons than the ones described before, you must cover the expenses of the return. Please contact us to know more about this case.
  • Your order can be canceled from the moment that you have made the purchase at our webstore and until the return date time ends.
  • To cancel your oder, please contact us and we will take care of this.
HOW DO YOU GET YOUR REFUND
  • Once you have summited a cancellation or return of your order, a refund process will start within the following 24 hours. 
  • You will get your refund by the same way that you have paid this order when you bought it.
  • After Bicyclean Helsinki has processed your refund, you will get your refund depending on the payment way that was taken for it.

Please find at CHECKOUT – TERMS AND CONDITIONS their refund process times.

OUR DELIVERY PRICES
  • Collect point delivery:  € 3,50
  • Home delivery: € 7,50
  • Pick up from our shop: Free of charge
  • Bicycles delivery: € 10
  • Returns of parts and accesories: € 6
  • Return of bicycles: please contact us to get instructions about how to proceed.

All delivery prices are 0% VAT.

BICYCLEAN HELSINKI Oy

Company ID 3160897-5

Address: Luotsikatu 14 – 00160 Helsinki

Phone: +358 44 2915 331

e-mail: info(at)bicycleanhelsinki.com