About Us
We are a family with a passion for bicycles and clean transportation for the planet. Bicycles have been a part of our lives ever since our early childhood. Over the years we gained the skills to repair and maintain bicycles and we wanted to help people with their bicycle issues, so we founded Bicyclean Helsinki in 2010.
We continuously develop our knowledge in the bicycle industry, looking to offer the most professional service to our customers. We provide more than just repair and maintenance services – we want the customer to feel like they are visiting a friend when they come to our shop. We want to make our customers happy and that’s what keeps us motivated.
Our values for a better customer experience
At Bicyclean Helsinki, we are committed to providing excellent customer experience. We base every decision on our four values: personal customer service, reliability, expertise and flexibility.
Personal customer service
We take care to understand your wishes and expectations and recommend only the necessary repair and maintenance works for your needs. We will also tell you if a repair is not worthwhile. The customer always has the final say on the work we do and we never push customers to pay for things they don’t want.
Reliability
Customers can always rely on us to deliver high-quality service they asked for without unexpected extras. If we find an additional problem with your bicycle which increase the repair cost, we will contact you before proceeding with the work.
Expertise
We use our expertise to help customers choose exactly the right products and services. We base our recommendations purely on customer needs and help you to weigh up product features accurately and objectively.
Flexibility
Do you want to revive a bicycle others consider irreparable? Or do you just need us to make your daily runaround work again for minimal cost? Our flexible service can cater to both of these requirements and anything in-between.
